Eagle i Machinery
Finley
03 5883 2391

Privacy - Eagle i Machinery Pty Ltd

1. Overview

Eagle i Machinery Pty Ltd (“Eagle i Machinery”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988.

This policy outlines how we collect, use, disclose and store your personal information.

2. What personal information we collect

We may collect personal information including:

  • Name
  • Phone number
  • Email address
  • Business or farm name
  • Location or address
  • Enquiry details and product interests
  • Information submitted through forms, ads, surveys or events
  • Website usage data (via cookies and analytics tools)

We only collect information that is reasonably necessary for our business activities.

3. How we collect your information

We collect personal information directly from you when you:

  • Submit a website enquiry
  • Complete a lead form (including Meta/Facebook lead ads)
  • Contact us by phone, email or in person
  • Subscribe to communications or marketing
  • Engage with us at events, field days or demonstrations

We may also collect information automatically via website analytics and tracking tools.

4. Why we collect your information

We use your personal information to:

  • Respond to enquiries and provide product information
  • Provide quotes, specifications and recommendations
  • Connect you with relevant dealers or product specialists
  • Process orders and manage customer relationships
  • Improve our products, services and marketing
  • Send relevant updates, promotions and industry information

5. Disclosure of personal information

We may disclose your information to:

  • Authorised dealers and distribution partners
  • Service providers (e.g. marketing platforms, CRM systems, IT providers)
  • Professional advisers where required
  • Government or regulatory bodies where required by law

We take reasonable steps to ensure these parties handle your information appropriately. By submitting your details, you agree that Eagle i Machinery may contact you regarding your enquiry and share your information with relevant dealers or partners to assist with your request.

6. Overseas disclosure

Some third-party platforms we use (such as marketing, email or advertising platforms) may store or process data overseas.

By providing your information, you consent to this disclosure where required to deliver our services.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes secure systems, controlled access and appropriate data handling practices.

8. Access and correction

You may request access to the personal information we hold about you, or request corrections if it is inaccurate or incomplete.

To do so, contact us using the details below.

9. Marketing communications

We may use your information to send marketing communications about our products, services and industry updates.

You can opt out at any time by:

  • Clicking unsubscribe in emails
  • Contacting us directly

10. Cookies and website tracking

Our website may use cookies and analytics tools to:

  • Understand how visitors use our site
  • Improve performance and user experience
  • Support marketing and advertising activities

You can control cookie settings through your browser.

11. Complaints

If you believe your privacy has been breached, please contact us. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Contact us

Eagle i Machinery Pty Ltd
10 James Court, Finley NSW 2713
T: 03 5883 2391
E: office@eaglei.com.au

13. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.